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WARNING: Products on this website contain nicotine and are 18+ age-restricted.

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FAQs | VapePenZone Australia Vape Shop

FAQs & Support

Orders

You will receive an order confirmation mail once the payment is received.

Or check your order history in your account.

With Processing orders, we usually arrange shipment within 24 hours from MON. to FRI. You will receive a tracking number after your order is sent out. 

You can check your order status or the shipping from your account.

Read more about Shipping.

If you need to update before receiving tracking information, please contact us with your order number and the content that needs to be updated. If there is any price difference, we will either refund it for you after the order is shipped out or ask you to pay for it if the new item is more expensive. We can only arrange shipment once we receive the complete payment.

But if the order has been sent, sorry that the product cannot be changed, please contact the courier company directly.

You can disregard an Pending Payment order if you do not want it anymore.

After payment is completed, please contact our customer service to help cancel the order before it is being processed by the shipment company.

Once the package is shipped out, no one can cancel the order in such cases.

We can reach most countries in the world. However please firstly make sure E-cigarettes and E-liquids are permitted to be imported in your country.

If your order cannot process, we will refund the total price from the original way.

The item stock availability can be updated and changed at any time due to the popularity and/or supply constraints of some of the products. You can

  • Wait until it restocks, or
  • Choose a replacement on the website, or
  • consider cancelling the item to get a refund.

So sorry we now only support the online shopping. And we provide a $5 discount for the first time buyer, just subscribe HERE and get the code now!

Promos

There will be special sales every Wednesday in our shop. All brands will have a specific hot-selling flavors discount up to 50% off. We will send a sales notification to our followers and subscribers.

In addition, we also provide the Referral Program, Affiliate Program, and Reviews Program to help you earn free products, store credits, discount, and cashback, please feel free to learn more.

Subscribe Here and you will get $5 off on your first order.

Please be sure that your spelling and symbols are complete and correct. Each discount code can only be used once per person and cannot be combined.

Please contact us if it still cannot be used after inspection.

Monthly Coupon Code

Exclusive for subscribers

Weekly Sales

Price drop every Wednesday

Flash Sales

Limited vapes $0.98 every Friday 3PM

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